for large items ,some slight scratch May happen in the long distance transportation (no sellers can ensure everything is fine ), if can not accept ,please do not buy !!thanks in advance !
No tariffs are required, you only need to pay at the price indicated on the page, and the package will be shipped to your door. There are no additional costs during the transportationprocess, including tariffs and you are not required to pay.
Q1: Do buyers need to pay customs duties?
For products with batteries,EU countriesand theUnited States, Japan, Canada, Russia, South Korea ,United Kingdomdo not need to pay tariffs, and other countries still need to pay tariffs
Q2: Order delivery time and logistics transportation time
A2:The delivery time is about5-7 days, and the logistics transportation time is about30-60 days. Due to the impact of the COVID-19 virus, the logistics speed may be affected and slowed down. This is normal. Please be patient. We will urge the post office to speed up the transportation for you.
Q3: Can you ship to the UK?
A3：Due to the withdrawal of the United Kingdom from the European Union, we have a exclusive logistics channels specifically shipped to the delivery address in the United Kingdom(except Northern Ireland). By sea door to door including all tax and duty.
Q4: Regarding the problem of damage to the received product
A4：Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.
Q5:Product warranty time
A5:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free.
After one year of purchase, if there is a problem with the electric bicycle, we can resend the accessories for you for free, but you need to bear the shipping cost.
If you have other questions about the product, please contact customer service!
1.Are you manufactory or trading company?
Factory! We have our own production line and overseas sales department for electric bicycle.
2.What’s your Ebike quality situation?
It is the fact what we manufactured are all in middle/high quality classes even in European market,closing to the A-brand in the world.All the electric bicycles we manufactured is basically according to present European standard,especially for European market,It may change a little bit,according to standard and regulations in the destination sales countries
3.Can I order sample?
We’re honored to offer you sample for quality check.
4.How long for delivery time?
Usually it takes about 7-35 working days after we receive your payment,depending on your order specifications,modals,colors,etc.
5.Do you accept OEM customer’s orders?
Yes,our factory in China,we can make the bicycle according to customer’s specifications,color combination and even design,as well as package request
6.Which colors will be available?
Normally,we’ll introduce the most popular colors to customers.Meanwhile,We are able to make colors according to customer’s demands.
7.What’s your warranty for your bicycle?
Frame and fork:2 years warranty
All the electric components(including the battery):warranty 18 months